Report a problem with equipment or anything else — no account needed.
My recent tickets
No tickets submitted yet.
Department tickets
No open tickets in your department.
Network summary
All monitored devices are up.
Submit a ticket
Report a problem with equipment or anything else — no account needed.
Look up a ticket
Enter your reference number to check its status.
NetworkRouter/switch monitoring by site — click a device for details
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Sites
Devices
CCTV
ONVIF camera and NVR management — click a camera for details
Camera Wall
Drag tiles to reorder. Click a tile to open its live stream — or drag a TAB to pop it straight into its own window. Your layout is saved automatically and picked up again next time you sign in.
NVRs
Name
Site
IP address
Channels linked
Cameras
Camera
Site
Source
Codec (main/sub)
Type
Status
Doors
Door badge events by day — browse everything, or look up one employee
Day events
Employee lookup
No employee selected
Assets
All tracked inventory items — click any card to view details
ID
Name
Category
Status
Assigned to
Department
Reports
Analytics and summary reporting
Status distribution
Category breakdown
Last known locations
Live badge feed
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Employees
Staff directory — click any card to view or edit details
Name
Employee ID
Role
Department(s)
Manager
Status
Tickets
Open tickets in your queue — click a row or card to triage or work it
Date submitted
Ref #
Subject
Category
Location
Priority
Status
Submitted by
Assigned to
Admin
User management — assign roles and manage access
Site Features
Turn entire features on or off, site-wide. Master only — this affects every account, including other Master accounts.
Ticketing system
Submitting/tracking tickets, the Tickets page, and every ticket widget across the app.
Network monitoring
The Network page, ping-based device monitoring, and the dashboard Network summary widget.
CCTV
The CCTV page, camera/NVR management, live view, and the dashboard CCTV stat card.
Doors
The Doors page, badge event feed/history everywhere it appears, and the dashboard Doors stat card.
CCTV streaming pipeline
Off = Client decode (browser decodes streams directly — recommended). On = force every stream through the Server pipeline instead.
SSO — IT Network
Lets someone already signed into the IT Network tool open LVE IMS without signing in again. Purely additive — signing in with a username/password here still works exactly as it always has, token or no token.
Shared secret (base64) — the IT Network tool signs a 10-second one-time link with this same value (HS256, subject = the user's email) each time someone opens LVE IMS from its sidebar. Must match exactly what's entered on that side.
Export
Download database exports. These files contain sensitive information — store them securely.
Resolved ticket export
Generate a reviewable report of every resolved ticket, sorted by department. Opens in a new tab — nothing is removed from the database until you save the report and confirm.
View a saved resolved ticket export
Upload a resolved ticket export (.html) you saved earlier to view it again.
TODO: Per-department asset views will be added once department structure is finalised.
Home
Reports
Assets
Employees
Tickets
Network
CCTV
Doors
Sign in
Sign out
Admin
Scan
Check in
Add
Ticket
Theme
Avatar colour
Dashboard widgets
Turn widgets off to hide them from your dashboard. Drag a widget's header (or a stat card's symbol) to reorder.
Directory listing
Show your name, position, and contact info in the company directory.
Hand preference
Which hand do you usually hold your phone with? Adjusts button placement on mobile for easier one-handed reach.
Change password
Sign in
LVE IMS — enter your credentials
Add user
Create a new user account
Departments
Manager(s)
Account status
Role
Only a Master account can change a Master's role
Departments
CCTV Sites
Leave empty for unrestricted access to every site's cameras. Add specific sites to limit this account's Camera Wall and camera list to just those. Cameras department accounts only see cameras at the sites listed here — none if empty.
Manager(s)
Reset password
Employment status
Notes
Departments
Manager(s)
Attachments
Assigned assets
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Assigned tickets
Badge activity
Edit employee
Departments
Manager(s)
Only Admin/Master or a Staffing manager can change department or manager assignment
Add new asset
Fill in the details to register a new asset
Select a department for this asset.
Submit a ticket
Tell us what's going on and we'll take a look
Submitted by
Linked asset
Category
Location
Submitted
Add site
A physical location whose network gear will be monitored
Paste coordinates from Google Maps (right-click a point → copy).
Add device
Link a Network-department asset to a monitored site
Add NVR
Connection info shared by every camera channel behind it
Not tied to Network's site records — this NVR's channels usually can't be pinged from the Network page at all (separate subnet behind the NVR's own DHCP), so this just labels where it physically is.
Live view
Add camera to wall
Pick any camera from any site or NVR — the wall isn't scoped to one location
Add camera
Link an asset already tagged for the CCTV department
Only assets with department = CCTV and not already linked show up here.
Scan and select a channel above before adding.
Edit camera
Auto-detect checks the actual stream itself each time it connects and keeps itself corrected — this is right for almost every camera. Force skips that check and always uses exactly what's picked here; only needed on the rare camera where auto-detection itself gets it wrong.